Important Information
Resort Fees
Resort Fee Info: Additional Maid Service fee is 35.00 U.S. dollars. Cash or Credit is accepted.
Resort Fee Additional Information: Provided once per 7 nights for free.
Resort Fee Info: Resort amenities fee is 11.00 U.S. dollars. Cash or Credit is accepted.
Resort Fee Additional Information: Per day.
Policy Restrictions
Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.
General Urgent Information
Message: In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
Message: https://www.discoverpuertorico.com/info/travel-guidelines and https://www.discoverpuertorico.com/promise **Hotel pool facilities are open at 30% capacity. Due to the limited capacity and for the enjoyment of all guests, scheduled hours for pool usage are available as follows: 9AM, 11AM, 1PM & 3PM.
Message: Guests who are staying for more than a week and are not vaccinated will have to present a negative COVID test weekly. Face masks will be mandatory for all guests regardless of vaccination status in closed and open places. The resort strongly recommends all travelers to visit the following websites for updates on restrictions regarding COVID-19 by local health authorities:
Message: RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Message: The beach is just down the street, approximately 0.5 miles. There is a beach club 2-3 miles away and there is a shuttle service to & from Club Cala. Shuttle service is included within the Resort Fee (US$11 per day); Royal Holiday members are exempt from paying the Resort Fee. Limited Handicapped-accessible units are available with advance request (subject to availability); please contact Resort for more details.
Message: All guests with entry from August 14 onwards to stay will have to present vaccination card or negative COVID test sampled 72 hours before arrival. Foreign travelers will have to present negative COVID test regardless of vaccination status. IF the guest does not deliver a vaccination card or negative test, they will not be able to enter or stay.