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Important Information

Mandatory Fees

Minimum Fee: 10.00

Maximum Fee: 10.00

countryofresidence: ALL

currencytype: U.S. dollars

Payment Method: Only Credit Cards accepted.

Type: Mandatory usage fee

frequencyofcharge: per person, per stay

Mandatory Fee Info: Mandatory usage fee is 10.00 U.S. dollars, per person, per stay, . Only Credit Cards accepted.

Mandatory Fee Additional Information: Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Resort Fees

Minimum Fee: 3

Maximum Fee: 3

countryofresidence: ALL

currencytype: %

Payment Method: Cash or Credit is accepted.

Type: Mandatory state lodging tax

Resort Fee Info: Mandatory state lodging tax fee is 3 % . Cash or Credit is accepted.

Policy Restrictions

Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.

General Urgent Information

Urgent Message:

• Please check with the hotel for the applicable rates to add The Level experience to your vacation (additional charge). The all-inclusive rate does not include local taxes, which will be required upon your arrival at the hotel.
• The hotel does not accept payments or credit card information over the phone. Please check with the hotel regarding the regulations for the maximum amount allowed for cash payments in dollars. Discover and Diners cards are not accepted.
• To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation.
• Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
• If applicable, additional fees for some utilities, including gas and electricity may be charged by the resort and varies based on stay duration, season, room size and actual usage, and is payable directly to the resort by you. These fees are not included in the total booking price.
• RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
• Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
• Please notify the resort if late arrival is anticipated. No Diner's Club credit cards. Additional 3% State tax in Q.Roo State.