Important Information
Mandatory Fees
Mandatory Fee Info: Mandatory State Lodging tax is 3 %. Cash or Credit is accepted.
Policy Restrictions
Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.
General Urgent Information
Message: RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
Message: "**If you anticipate a late arrival you must contact the Resort in advance to inform them; otherwise the reservation will be cancelled.** No refund of the All Inclusive fees once check-in at the resort is done.
Message: To prepay please call from US & Canada 866/545-7209 or send e-mail to [email protected]. To arrange airport transportation, e-mail: [email protected] or call 322/224-3732.
Message: No reimbursement of All-Inclusive fees once the check-in process is completed. To request any refund prior to the check-in date, current cancellation policies will apply.
Message: RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Message: To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation
Message: Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
Message: In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.