Important Information
Mandatory Fees
Mandatory Fee Info: Mandatory State Lodging tax is 4 %. Cash or Credit is accepted.
Mandatory Fee Additional Information: 2022 mandatory State Lodging Tax.
Mandatory Fee Info: Mandatory State Lodging tax is 5 %. Cash or Credit is accepted.
Mandatory Fee Additional Information: 2023 mandatory State Lodging Tax.
Policy Restrictions
Minimum Check-In Age: Minimum age check-in is 18.
Occupancy Restrictions: Hotel units are recommended for 2 adults and 2 children under 12 years of age
One In X Rule Applies: 1 in 4 rule applies.
Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.
General Urgent Information
Message: RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Message: Rules are verified by name and membership,and violations will be canceled. The resort does not allow reservations with Guest Certificate. If someone other than the owner checks in, they must be credited as co-owner of the account, otherwise VIDANTA could apply normal commercial rates.
Message: You can only confirm Vidanta once in a period of 4 years (applies per Anniversary Year) and multiple or consecutive weeks are not allowed in any of its combinations. All Rules apply to all Vidanta IDs (Rule by Total Group). This means RCI members can travel to any Vidanta Id only once every 4 years staying in a only unit and week.
Message: Reservations made less than 48 hrs prior to the check-in date will not be accepted. The resort will reflect the RCI reservation 72 hours after it has been confirmed. Additional charge applies for Valet Parking, internet, GYM, SPA, tennis, golf, and safe. *Pre-checkin & schedule transportation at https://precheckin.vidanta.com/home
Message: VIDANTA owners can only exchange their week back to a VIDANTA resort equal to or less than the product or property acquired. Example: Mayan Palace Owner can confirm the same or Sea Garden, they cannot confirm Grand Mayan. Reservations that violate this rule will be cancelled
Message: In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
Message: Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
Message: Security deposit required upon check-in at the resort.
Message: Credit card imprint required upon check-in at the resort.
Message: Fees or deposits are charged for some amenities.
Message: RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.