Important Information
Mandatory Fees
Mandatory Fee Info: Mandatory State Lodging tax is 3 %. Cash or Credit is accepted.
Resort Fees
Resort Fee Info: Resort amenities fee is 350.00 U.S. dollars. Only Credit Cards accepted.
Resort Fee Additional Information: Mandatory resort fee per 1B unit, per reservation.
Resort Fee Info: Resort amenities fee is 550.00 U.S. dollars. Only Credit Cards accepted.
Resort Fee Additional Information: Mandatory resort fee per 2B unit, per reservation.
Resort Fee Info: Resort amenities fee is 150.00 U.S. dollars. Only Credit Cards accepted.
Resort Fee Additional Information: Mandatory resort fee per Hotel unit, per reservation.
Resort Fee Info: Resort amenities fee is 150.00 U.S. dollars. Only Credit Cards accepted.
Resort Fee Additional Information: Mandatory resort fee per Studio unit, per reservation.
Policy Restrictions
Minimum Check-In Age: Minimum age check-in is 18.
Occupancy Restrictions: Hotel units are recommended for 2 adults and 2 children under 12 years of age
One In X Rule Applies: 1 in 4 rule applies.
Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.
General Urgent Information
Message: In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
Message: RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Message: Covid-19 Tests may be available on site. Please contact resort for details plus terms and conditions. RCI and its related entities shall not have any liability related to individual resorts' on-site COVID-19 testing (or absence of on-site COVID-19 testing)
Message: RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
Message: Prepay the resort fee 48 hours after the unit is confirmed, by accessing the email sent by Vidanta resorts with instructions to pay it online. *For more details about Resort Fee benefits please visit www.premiumvacationbenefits.com *Reservations made less than 48 hrs prior to the check-in date will not be accepted. *Resort Fee does not cover local taxes. *Please pre-checkin by visiting https://precheckin.vidanta.com/home
Message: Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
Message: This resort has Mandatory Resort Fees. You are required to pay the applicable Mandatory Resort Fee listed in the Fees Tab on rci.com as of the date of confirmation. Pre-payment should be made 30 days before check-in date.
Message: Security deposit required upon check-in at the resort.
Message: Credit card imprint required upon check-in at the resort.
Message: Fees or deposits are charged for some amenities.
Message: Only members may check in otherwise, Vidanta could apply normal commercial rates. VIDANTA owners can only exchange their week back to a VIDANTA resort equal to or less than the product or property acquired. Example: Mayan Palace Owner can confirm the same or Sea Garden. They cannot confirm Grand Mayan. Reservations that violate this rule will be canceled.
Message: in any of its combinations. All of these rules apply to all Vidanta IDs (Rule by Total Group). This means RCI members can travel to any Vidanta ID only once every 4 years staying one week and in only one unit. Rules are verified by name and membership - violations will be canceled. Resort does not allow reservations with Guest Certificates.
Message: The resort will reflect the RCI reservation 72 hours after it has been confirmed. You can only confirm Vidanta once in a period of 4 years (applies per Anniversary Year) and multiple (two or more reservations in the same week) or consecutive units (2 or more units confirmed, where upon check out of one of them there is immediate check in of a next unit) are not allowed