Important Information
Mandatory Fees
Mandatory Fee Info: Mandatory State Lodging tax is 3 %. Cash or Credit is accepted.
Policy Restrictions
Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.
General Urgent Information
Message: Palladium Travel Club members cannot exchange into any Palladium Resort through RCI.
Message: Covid-19 Tests may be available on site. Please contact resort for details plus terms and conditions. RCI and its related entities shall not have any liability related to individual resorts' on-site COVID-19 testing (or absence of on-site COVID-19 testing)
Message: RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
Message: All guests must contact resort at least 1 week prior to arrival & provide guest names and age in advance, no exceptions. E-mail [email protected]; Call Toll free US 1-866-313-5565 & Can 1-855-676-2386 or Mex 52/984-873-4801 or 01800-836-7256; Sunday-Friday 9AM to 5PM CST.
Message: Members must contact the resort at least 15 days prior to arrival to provide the following information: RCI ID, Name and number of adults and kids to the following email: [email protected]
Message: ** RCI members must check in at the Palladium Travel Club Lobby ** Room Service available 24 hours with a fee of 10 USD per service, per room (up to 3 plates per person).
Message: RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Message: Occupancy limits are strictly enforced: Violations could result in forfeiture of the unit and/or other penalties.
Message: Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
Message: In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
Message: To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation
Message: All Inclusive Fees are charged based on the number of guests considering the required occupancy is met. Applicable fees for the minimum occupancy of the confirmed unit will be charged, whether all guests are present during the entire stay or not. Please check occupancy required before confirming.