Important Information
Mandatory Fees
Mandatory Fee Info: Mandatory State Lodging tax is 3 %. Cash or Credit is accepted.
Policy Restrictions
Minimum Check-In Age: Minimum age check-in is 18.
Occupancy Restrictions: Hotel units are recommended for 2 adults and 2 children under 12 years of age
One In X Rule Applies: 1 in 4 rule applies.
Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.
General Urgent Information
Message: Reservations made less than 48 hrs prior to the check-in date will not be accepted. The resort will reflect the reservation 72 hours after it has been confirmed. You can only confirm Vidanta once in a period of 4 years (applies per Anniversary Year) and multiple or consecutive weeks are not allowed in any of its combinations. All Rules apply to all Vidanta IDs (Rule by Total Group).
Message: Fees or deposits are charged for some amenities.
Message: Credit card imprint required upon check-in at the resort.
Message: Security deposit required upon check-in at the resort.
Message: Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.
Message: In preparation for your upcoming trip check for any vaccine and/or testing requirements, travel restrictions, policies, or mandates related to Covid-19 to and from your destination. Resources available online include, but are not limited to, government, airline, and your host resort’s website.
Message: RCI and its related entities shall not have any liability related to individual resorts’ on-site COVID-19 testing (or absence of on-site COVID-19 testing).
Message: RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.
Message: Beach club across the street, with restaurant and pool. You can enjoy restaurants and entertainment at the Vidanta complex hotels. If you are staying at Sea Garden Acapulco, swimming pools, beach and water parks of the Mayan Palace or The Grand Mayan are not allowed. Additional charge applies in Valet Parking, Internet, GYM, SPA, Tennis, Golf and Safe. *Please pre-checkin by visiting https://precheckin.vidanta.com/home
Message: This means that RCI members can travel to any Vidanta ID only once every 4 years staying one week and in only one unit. Rules are verified by name and membership, and violations will be canceled. The resort does not allow reservations with Guest Certificates. If someone other than the owner checks in, they must be credited as co-owner of the account,
Message: otherwise VIDANTA could apply normal commercial rates. VIDANTA owners can only exchange their week back to a VIDANTA resort equal to or less than the product or property acquired. Example: Mayan Palace Owner can confirm the same or Sea Garden. They cannot confirm Grand Mayan. Reservations that violate this rule will be canceled. *Internet service is only available at the lobby.