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Important Information

Mandatory Fees


Mandatory Fee Info: Mandatory Usage Fee is 10.00 U.S. dollars. Only Credit Cards accepted.

Mandatory Fee Additional Information: Foreigners must complete form & payment at https://visitax.gob.mx prior to departure.

Policy Restrictions


Minimum Check-In Age: Minimum age check-in is 18.

Pets: No Pets. Please contact the resort directly regarding its ADA/general service animal policy.

General Urgent Information


Message: Confirmation phone numbers: USA 1-855-240-5229, Canada 1-855-244-0475, Other Countries:+52 998-881-2999.

Message: An additional confirmation letter must be issued from the Resort. We will be contacting you before you travel to schedule the complimentary airport-hotel transportation service. We remind you that the deadline to confirm your reservation is 30 days before your arrival; otherwise, Hotel Xcaret México reserves the right to cancel it.

Message: The ALL-FUN INCLUSIVE® program also includes day and night time activities and curated cuisine at the resort and free access to Experiencias Xcaret Nature parks and tours, and each of their dining plans. RCI inbounds confirmed to this ID DJ09 need to know that these units only allow Adults, but it's NOT an Adults only resort, just the Spa units.

Message: To view the All-Inclusive fees you will be responsible for paying to the resort upon check in or prior to check in please review your confirmation letter. All-Inclusive fees are calculated based on the travelers information provided at time of confirmation

Message: Prior to travel, RCI recommends contacting your host resort as well as local, state and federal websites for advisories that may impact your travel or vacation experience.

Message: RCI recommends contacting your host resort as well as local, state and federal websites for advisories regarding the NEW Smoking Law in Mexico.

Message: Xcaret Mexico Destination Club owners (DJ07) cannot confirm Xcaret properties thru RCI; Xcaret property IDs are: DJ08, DJ09, DN19, DN20, DW30, DX00, DX01 & DX02; Violations will be cancelled.